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Responsible gambling at WestAce

Gambling should be entertainment, never a way to make money or escape problems. Here are the tools available to UK players at WestAce and where to get free, confidential help if gambling stops being fun.

Updated

Keep gambling fun

  • Set a budget before you play and only use money you can afford to lose;
  • Decide on a time limit and take regular breaks;
  • Never chase losses or borrow money to gamble;
  • Don't gamble when you're stressed, upset or have been drinking;
  • Treat bonuses as extra playtime, not as income.

Tools in your account

Tool What it does
Deposit limits Caps how much you can deposit per day, week or month
Reality checks Reminds you how long you've been playing
Time-out Blocks your account for a short break
Self-exclusion Closes your account for a longer period
GamStop Excludes you from all UK-licensed gambling sites at once

Tools are found in your WestAce account settings, or you can ask support to set them up.

GamStop self-exclusion

  1. Go to GamStop

    Visit gamstop.co.uk – the service is free.

  2. Register

    Enter your details, including any email addresses you use for gambling.

  3. Choose a period

    Pick 6 months, 1 year or 5 years.

  4. Stay excluded

    UK-licensed sites block your access for the whole period; it cannot be cancelled early.

Where to get help

  • National Gambling Helpline – 0808 8020 133, free and open 24/7 (run by GamCare);
  • GamCare – gamcare.org.uk, live chat and counselling;
  • BeGambleAware – begambleaware.org, advice and self-assessment;
  • Gamblers Anonymous UK – peer support meetings.

Underage gambling

Gambling is for adults aged 18 and over only. UK-licensed casinos verify age and identity before you can deposit or play. Parents can use filtering software to keep gambling sites away from children's devices.

FAQ

How do I set a deposit limit at WestAce?

Open your account settings and look for responsible gambling or limits. You can also ask customer support to set it for you.

What is GamStop?

GamStop is a free UK service that lets you exclude yourself from all UK-licensed online gambling sites for 6 months, 1 year or 5 years.

Who can I call for help?

The National Gambling Helpline on 0808 8020 133 is free, confidential and available 24 hours a day.